Grow With Thankz

As a Scaled Customer Success Manager, you will play a crucial role in ensuring the success and satisfaction of our valued clients. Your exceptional relationship-building skills, proactive approach, and ability to understand customer needs will be instrumental in driving customer retention and growth. Join our remote team and make a significant impact on our clients' success and overall business growth. 

What you'll be doing 

• Building strong relationships with a portfolio of clients and acting as their primary point of contact 
• Providing proactive guidance, support, and strategic advice to clients, ensuring they derive maximum value from our products and services 
• Collaborating closely with cross-functional teams, including Sales, Product, and Support, to address customer needs and exceed their expectations 
• Conducting regular business reviews and check-ins with clients to assess their satisfaction, identify areas for improvement, and uncover upsell opportunities 
• Managing customer escalations and resolving issues promptly and effectively, ensuring a positive customer experience
• Analyzing customer data and usage patterns to identify growth opportunities and develop strategies for increasing customer engagement and adoption 
• Monitoring key customer success metrics and developing action plans to mitigate churn and drive customer retention 
• Keeping abreast of industry trends, best practices, and product updates to effectively guide customers and align their goals with our solutions 
• Contributing to the development of customer success processes, resources, and best practices to scale our operations and deliver exceptional service 

Requirements 

• Bachelor's degree in Business Administration, Marketing, or a related field 
• 3 years of experience in customer success, account management, or related roles 
• C1/C2 English Level proficiency (both written and spoken English)  
• Proven track record of managing and growing a portfolio of clients in a SaaS or technology company 
• Excellent collaboration and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders 
• Strong problem-solving and analytical skills, with the ability to understand complex customer requirements and provide effective solutions
• Exceptional organizational and time management skills, with the ability to prioritize tasks and manage multiple clients simultaneously 
• Experience working with CRM and customer success platforms to track customer interactions and measure success metrics 

Preferred candidates are highly motivated and customer-centric Scaled Customer Success Manager with a passion for ensuring client success. They have a proven track record of managing and growing customer portfolios in a SaaS or technology company. They possess excellent communication skills, with the ability to understand customer needs, provide strategic guidance, and drive long-term partnerships. A proactive and empathetic approach, strong problem-solving abilities, and the ability to thrive in a fast-paced and dynamic environment are essential for this role. Join our team and play a key role in driving customer satisfaction and retention. 

We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious experienced Scaled Customer Success Manager (Remote). We can offer HMO and other benefits to Philippine candidates.