Grow With Thankz
Thankz provides a thriving career with companies abroad without having to leave your home. We understand that finding a meaningful job can be challenging. We create a rewarding work environment and offer opportunities that make going to work exciting for you. If you’re here to thrive, Thankz is the place!
Remote Service Delivery Manager
Are you looking to hire?
Thankz offers a range of outstanding Remote Service Delivery Manager candidates. If you're searching for top talent in this field or a similar position, our team can find the ideal person who meets your specific needs and requirements.
As a Service Delivery Manager, you will be responsible for overseeing the end-to-end service delivery process, managing client relationships, and leading a team of service professionals. You will collaborate with cross-functional teams to ensure timely delivery of services, resolve customer issues, and drive continuous improvement.
What you'll be doing
- Manage the overall service delivery process, ensuring high-quality and timely delivery of services to clients
- Build and maintain strong relationships with clients, serving as the primary point of contact for all service-related matters
- Collaborate with internal teams to define service level agreements (SLAs) and establish clear expectations for service delivery
- Lead and motivate a team of service professionals, providing coaching, guidance, and performance feedback
- Monitor service performance metrics and implement corrective actions to address any deviations from agreed-upon SLAs
- Resolve customer issues and escalations, working closely with internal teams to find solutions and ensure customer satisfaction
- Drive continuous improvement initiatives to enhance service delivery processes, efficiency, and customer experience
- Conduct regular service reviews with clients, addressing any concerns and proactively identifying opportunities for improvement
- Stay updated on industry trends and best practices in service delivery, incorporating them into the organization's processes and strategies
Requirements
- Bachelor's degree in Business Administration, IT, or a related field
- C1/C2 English Level proficiency (both written and spoken English)
- Proven experience as a Service Delivery Manager or in a similar client-facing role
- Strong knowledge of service delivery principles, processes, and best practices
- Excellent interpersonal skills to effectively interact with clients and internal teams
- Leadership abilities to motivate and guide a team towards achieving service excellence
- Analytical mindset with problem-solving skills to identify and resolve service-related issues
- Ability to prioritize tasks and manage multiple projects simultaneously
- Proficiency in using service management tools and systems
- Understanding of ITIL (Information Technology Infrastructure Library) practices
Preferred candidates who have experience working in a remote service delivery environment, possess knowledge of project management methodologies, hold certification in ITIL or related service management frameworks, have experience in managing global or multi-location service operations, are familiar with CRM systems, and exhibit strong negotiation and conflict resolution skills. Candidates must be amenable to work during US business hours.
We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious experienced Remote Service Delivery Manager. We can offer HMO and other benefits to Philippine candidates.
