Grow With Thankz
Thankz provides a thriving career with companies abroad without having to leave your home. We understand that finding a meaningful job can be challenging. We create a rewarding work environment and offer opportunities that make going to work exciting for you. If you’re here to thrive, Thankz is the place!
IT Helpdesk Software Engineer
Are you looking to hire?
Thankz offers a range of outstanding IT Helpdesk Software Engineer candidates. If you're searching for top talent in this field or a similar position, our team can find the ideal person who meets your specific needs and requirements.
As an IT Helpdesk Software Engineer, you will play a vital role in providing technical support and maintaining the software infrastructure of our organization. We are seeking a skilled and customer-oriented individual who is passionate about solving technical issues and ensuring smooth operations. This role requires a strong technical background, excellent communication skills, and the ability to work both independently and collaboratively.
What you'll be doing
- Providing technical support to end-users and resolving software-related issues
- Troubleshooting hardware, software, and network problems
- Installing, configuring, and maintaining software applications and systems
- Assisting with system upgrades and software deployments
- Monitoring and responding to service tickets and ensuring timely resolution
- Collaborating with cross-functional teams to gather requirements and provide solutions
- Conducting software testing and quality assurance
- Documenting technical procedures and creating user manuals
- Keeping up-to-date with emerging technologies and industry trends
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Proven experience in IT support or software engineering roles
- C1/C2 English Level proficiency (both written and spoken English)
- Strong knowledge of operating systems, networks, and hardware
- Proficiency in programming languages such as Java, Python, or C++
- Familiarity with database management systems and SQL
- Excellent problem-solving and analytical skills
- Strong customer service abilities
Preferred candidates who have a strong background in IT support and software engineering, with experience in providing helpdesk services. Certification in relevant technologies (e.g., CompTIA A+, Microsoft, Cisco) will be highly valued. Strong interpersonal skills, the ability to work under pressure, and a customer-centric mindset are also important qualities we seek in candidates.
We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious experienced IT Helpdesk Software Engineer. We can offer HMO and other benefits to Philippine candidates.
