Grow With Thankz
Thankz provides a thriving career with companies abroad without having to leave your home. We understand that finding a meaningful job can be challenging. We create a rewarding work environment and offer opportunities that make going to work exciting for you. If you’re here to thrive, Thankz is the place!
Customer Experience Specialist
Are you looking to hire?
Thankz offers a range of outstanding Customer Experience Specialist candidates. If you're searching for top talent in this field or a similar position, our team can find the ideal person who meets your specific needs and requirements.
As a Customer Experience Specialist, you will be the frontline representative of our company, providing exceptional support and assistance to our valued customers. Your strong communication and problem-solving skills will be key in resolving customer inquiries, ensuring a positive experience, and building long-lasting relationships.
What you'll be doing
- Engaging with customers through various channels such as phone, email, and live chat
- Addressing customer inquiries, concerns, and feedback in a timely and empathetic manner
- Providing product information, troubleshooting assistance, and technical support
- Assisting customers with order placement, tracking, and product returns
- Collaborating with cross-functional teams to resolve complex customer issues
- Identifying opportunities for process improvements and customer satisfaction enhancement
- Maintaining accurate customer records and updating databases
- Participating in training and development programs to enhance product knowledge and service skills
- Proactively reaching out to customers to ensure their needs are met and expectations exceeded
Requirements
- High school diploma or equivalent; some college education preferred
- Proven experience in a customer service or customer support role
- C1/C2 English Level proficiency (both written and spoken English)
- Excellent presentation and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to handle challenging and sensitive customer interactions
- Detail-oriented and strong organizational skills
- Proficiency in using customer support software and Microsoft Office Suite
- Ability to work independently and as part of a team
Preferred candidates will have a track record of delivering exceptional customer experiences and achieving high customer satisfaction scores. They will possess a positive and proactive attitude, with a strong desire to go above and beyond to meet customer needs. Experience in the retail or e-commerce industry and familiarity with CRM software would be advantageous.
We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious experienced Customer Experience Specialist. We can offer HMO and other benefits to Philippine candidates.
