Grow With Thankz
Thankz provides a thriving career with companies abroad without having to leave your home. We understand that finding a meaningful job can be challenging. We create a rewarding work environment and offer opportunities that make going to work exciting for you. If you’re here to thrive, Thankz is the place!
Associate Technical Support Engineer
Are you looking to hire?
Thankz offers a range of outstanding Associate Technical Support Engineer candidates. If you're searching for top talent in this field or a similar position, our team can find the ideal person who meets your specific needs and requirements.
As an Associate Technical Support Engineer, you will play a crucial role in providing top-notch technical assistance to our customers. Join our remote team and become a product expert, helping our customers navigate and resolve any technical issues they encounter. Your strong troubleshooting skills and customer-centric approach will contribute to ensuring a positive customer experience.
What you'll be doing
- Responding to customer inquiries and providing technical support via email, chat, or phone
- Diagnosing and troubleshooting software and hardware issues
- Escalating complex issues to senior technical support engineers when needed
- Collaborating with cross-functional teams to resolve customer problems
- Tracking and documenting customer interactions and resolutions in our CRM system
- Providing product information, guidance, and training to customers
- Contributing to the development of knowledge base articles and support documentation
- Keeping up to date with product updates and new features
- Providing excellent customer service and ensuring customer satisfaction
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field
- C1/C2 English Level proficiency (both written and spoken English)
- Previous experience in a technical support or customer service role
- Strong problem-solving and troubleshooting skills
- Familiarity with software and hardware configurations
- Excellent interpersonal skills
- Ability to work effectively in a remote and fast-paced environment
- Attention to detail and ability to prioritize tasks
- Knowledge of CRM systems and ticketing tools
- Proficiency in written and spoken English
Preferred candidates for this role is a motivated and customer-focused individual with a passion for technology and helping others. Preferred candidates have previous experience in a technical support or customer service role, with a solid understanding of troubleshooting software and hardware issues. They possess excellent communication skills and can adapt to various customer situations. A strong willingness to learn, collaborate, and provide exceptional customer service is highly valued. Candidates must be amenable to work during US business hours.
We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious experienced Associate Technical Support Engineer. We can offer HMO and other benefits to Philippine candidates.
