Grow With Thankz
Thankz provides a thriving career with companies abroad without having to leave your home. We understand that finding a meaningful job can be challenging. We create a rewarding work environment and offer opportunities that make going to work exciting for you. If you’re here to thrive, Thankz is the place!
Application Support Engineer
Are you looking to hire?
Thankz offers a range of outstanding Application Support Engineer candidates. If you're searching for top talent in this field or a similar position, our team can find the ideal person who meets your specific needs and requirements.
As an Application Support Engineer, you will play a key role in ensuring the smooth and efficient operation of our software applications. Your strong technical expertise and problem-solving skills will be essential in diagnosing and resolving application issues to minimize downtime and ensure customer satisfaction.
What you'll be doing
- Providing technical support and troubleshooting assistance to end-users and customers
- Diagnosing and resolving application issues reported through tickets or calls
- Collaborating with development and QA teams to escalate and resolve complex issues
- Documenting and maintaining support processes and knowledge base articles
- Assisting in the testing and deployment of application updates and patches
- Monitoring application performance and proactively identifying potential issues
- Conducting root cause analysis to identify underlying problems and prevent recurrence
- Assisting in user training and onboarding for new applications and features
- Participating in on-call rotations to provide 24/7 support for critical issues
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Proven experience as an Application Support Engineer or similar role
- C1/C2 English Level proficiency (both written and spoken English)
- Strong knowledge of software applications and troubleshooting techniques
- Familiarity with programming languages and databases (e.g., Java, SQL)
- Excellent presentation and interpersonal skills
- Customer-focused with a strong commitment to providing exceptional service
- Ability to work independently and collaboratively with cross-functional teams
- Strong problem-solving and analytical skills
Preferred candidates will have a track record of successfully resolving application issues in a timely manner. They will possess experience in supporting web-based applications and have a good understanding of ITIL or other IT service management frameworks. Certification in relevant technologies and experience with incident management tools would be advantageous.
We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious experienced Application Support Engineer. We can offer HMO and other benefits to Philippine candidates.
